Your questions answered.

Through the documents you upload to the agent’s knowledge base. You can upload brochures, packages, contracts, pricing guides, and more, or enter the information manually.

In the agent’s settings, you choose your preferred follow-up methods and timing. You have complete control over the process.

No. It sounds highly natural and human-like. In many cases it performs even better, because it never gets tired, forgets details, or becomes frustrated.

The agent will let the couple know it needs to confirm the answer, escalate the question, and follow up promptly.

You can then add the answer to the knowledge base, and the agent will remember it permanently.

Yes. Once connected to your Google Calendar, Outlook, or Apple Calendar, the agent can access your availability. You can also set business hours, buffers between meetings, and other preferences.

Yes. The agent works within your existing systems, sending agreements and payment requests the same way you currently do.

All major channels, including SMS, email, web chat, voice, and social media.

It can do both. Two-way calling is fully supported.

Typically two to three weeks, depending on your setup. The key steps are verifying your software supports API or webhook access, uploading your documents, defining your agent’s personality, goals and rules, selecting communication channels, syncing calendars and email, adding a website snippet, connecting social and phone systems, adding team members, setting up follow-up workflows, and testing everything thoroughly.

Once you are ready, going live takes less than five minutes.

Yes. You can fully test all features in a sandbox environment before launching to your customers.

Ella is trained on your own documents: your pricing sheet, your package list, your FAQ doc, your past emails. If you can write it down, she can answer it accurately.

You also get a real-time dashboard of every conversation, so you can spot-tune responses at any time.

No. She replaces the bottleneck. Your team keeps doing the work that needs a human touch: the venue walk-throughs, the tasting, the final-execution coordination.

Ella handles the long-tail communication, the in-between follow-ups, the 11pm questions, and the booking-pipeline busywork. Your team gets hours back to focus on the couple in front of them.

One click. Open the conversation in the Alpha Venue dashboard, reply directly, and Ella steps back. When you are done, she picks up again automatically.